Question 1

What can I order with BimGo?

Accepted Answer

You can order food, groceries, pharmacy essentials, and request parcel deliveries from trusted local businesses across Barbados.

Question 2

What is Quick Order?

Accepted Answer

Quick Order lets you create a custom shopping request when you can't find what you need in the app. Simply enter your shopping list or describe the items you need, and a rider will purchase them on your behalf.

Question 3

Can I schedule an order?

Accepted Answer

Order scheduling will be available for selected services and businesses.

Question 4

Can I cancel my order?

Accepted Answer

Yes. Orders can be cancelled before preparation or pickup begins. Depending on the order status, cancellation fees may apply.

Question 5

How can I pay?

Accepted Answer

You can pay using your BimGo Wallet or choose Pay on Delivery where it's available.

Question 6

What is the BimGo Wallet?

Accepted Answer

Your BimGo Wallet is a secure way to pay for orders. Add funds once and enjoy faster checkout on future purchases.

Question 7

How long will delivery take?

Accepted Answer

Delivery times vary depending on your location, traffic, and the business preparing your order. You'll see an estimated delivery time before confirming your order.

Question 8

What if I miss my delivery?

Accepted Answer

If you're unavailable when your rider arrives, they'll try to contact you. If they can't reach you, your order may be returned or cancelled depending on the service.

Question 9

What do riders deliver?

Accepted Answer

Riders complete food deliveries, grocery orders, pharmacy deliveries, parcel deliveries, and Quick Orders.

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Everything You Need to Know

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